Privacy Policy

1. Information We Collect

To provide secure B2B transactions and fulfill our regulatory obligations regarding the distribution of research materials, we collect the following categories of information:

• Identity and Contact Data: Includes first name, last name, institutional title, laboratory affiliation, email address, and billing/shipping addresses.
• Verification Data (KYC): Documentation required to verify your status as a qualified researcher, which may include academic credentials, institutional identification, or corporate registration numbers.
• Financial Data: Encrypted payment card details and transaction history. Please note that full credit card numbers are processed directly by our PCI-DSS compliant payment gateways and are never stored on our servers.
• Technical Data: IP addresses, browser types, operating systems, and site interaction metrics collected via cookies to ensure platform security and optimize user experience.

2. How We Use Your Information

We process your data strictly for legitimate business and compliance purposes, including:

• Processing and fulfilling your orders for research materials.
• Conducting mandatory Know Your Customer (KYC) and due diligence checks to prevent the unauthorized purchase of restricted chemical compounds.
• Managing cold-chain logistics and providing accurate tracking updates.
• Responding to customer service inquiries and technical support requests.
• Complying with federal, state, and international legal obligations regarding the sale and tracking of research chemicals.

3. Data Sharing and Disclosure

We adhere to a strict policy of non-disclosure regarding your proprietary research and purchasing habits. We do not sell or rent your data. Information is only shared with essential third parties under strict confidentiality agreements:

• Logistics Partners: Couriers (e.g., FedEx, DHL, UPS) to facilitate secure, temperature-controlled delivery.
• Payment Processors: To securely authorize and complete financial transactions.
• Legal Authorities: We will disclose information if compelled by law enforcement, subpoena, or to defend our legal rights in cases involving the misuse of our products contrary to our Terms of Service.

4. Data Security and Retention

We deploy enterprise-grade security measures, including 256-bit SSL encryption, restricted access controls, and regular vulnerability audits to protect your data against unauthorized access, alteration, or destruction.

We retain your personal and transaction data only for as long as necessary to fulfill the purposes outlined in this policy, including the satisfaction of any legal, accounting, or reporting requirements. KYC verification documents are stored in highly secured, encrypted environments and are periodically purged per our data retention schedule.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also have the right to object to processing or request data portability. To exercise any of these rights, please contact our Data Protection Officer (DPO) at privacy@halcyonmaterials.com. We will respond to all legitimate requests within 30 days.